• China dropshipping

    platform for

    European stores

    Dozens of European online stores let FulFilQuick source their winning products and store them in China. Once there is an order, we pick, pack, and ship them straight to the end customer in Europe fast and secure.

  • The FulFilQuick dropship infrastructure is based on a network of reliable partners.

    Mabang ERP
    Shopify Mabang ERP
    CNE Express Tracking
    YunExpress tracking
    4PX Express tracking
    PostNL Tracking
    Yunwen Express Tracking
    WooCommerce Mabang ERP
  • China dropshipping

    The world of commerce is changing. It’s time to change with it.

    You don’t need your own purchasing department, cash flow to build up stocks, an army of people to fulfil orders.

     

    It’s time to leave your legacy business model behind. Join the new way of working: partner with FulFilQuick, your China dropshipping platform.

     

    We source your winning products in China, store, pick, pack and ship them!

  •  

    More than a dropshipping platform. A partner.

    Join our China dropship platform for these amazing services.

    China dropship

    Sourcing

    winning products

    Select manufacturer

    Production

    China dropshipping

    Warehousing

    of your goods

    Receive inventory

    Unpack

    Inspect

    Inventory control

    made in china dropshipping

    Packing

    of your orders

    Auto-sync your orders

    Packing orders

    dropshipping from china to europe

    Dropshipping

    to the customers

    Ship them to your customers, anywhere in Europe

    Recommended

    dropshipping fulfillment center china

    Value-added

    services

    Private labeling

    Product photography

    Branded packaging

  • Dropshipping from China to Europe

    Dropshipping from China to Europe is what we do best.

    • A human-first approach to dropshipping. FulFilQuick is focusing on long-term relations with stores with an average order volume of 100 orders or more per day.
    • A European focus: we're specialized in serving consumers in Europe. We know the logistic characteristics of the various countries in Europe like no other Chinese do. 
    • Data syncing: We excel at syncing data from our warehouse and shipping department with our partner stores in Europe 24/7. 
    • Affordable: We don't claim to be the cheapest, but we do aim to provide our European customers with the best and reliable dropshipping from China service at an affordable price.

  • China dropship

    Customers praise us for our fast, accurate, and friendly communication.

    • Fast. Our team replies to you in <12 hours. Six days a week. 
    • Accurate. Our back-office runs on world-class Mabang ERP, which allows us to provide you with real-time answers.  
    • Friendly. We excel at working with European stores. We appreciate cultures, languages, and habits.

    The fact is there are many order fulfilment centres in China. However very few focus and specialize on serving European customers only with a friendly touch. Dropshipping from China to Europe is what we do!

  • Dropshipping from China to Europe

    China dropship full suite.

    We are your partner and take care of the entire process in China:

    • Sourcing: we select the right manufacturers for your winning products and arrange purchasing. 
    • Warehousing: we store your products in our Shenzhen warehouse, Ningbo warehouse or even in our co-location in France. 
    • Pick pack and ship: we do the entire order fulfilment and your parcels are shipped with track and trace always. 
    • Additional services: Boost your conversion with stunning product images, custom packaging and more. 

  • Dropshipping from China to Europe

    8-12 working days from China to Europe.

    • CNE Express and YunExpress are our recommended shipping couriers: affordable, fast and reliable. Our promise: 8 to 12 working days from Shenzhen to most EU countries. 
    • Alternative couriers. Depending on your budget we can also use other reliable shipping couriers. We also offer a low-budget ePacket service that takes an average of 30 working days.

    ×
    1. Applicability
    The terms and conditions of these Terms of Service govern the services provided by fulfilquick to the Client. These Terms of Service should be read together with any Statement of Work entered into between fulfilquick and the Client. Each Statement of Work and Terms of Service (collectively, this “Agreement comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. If and to the extent that the Terms of Service conflict with the Statement of Work, the Statement of Work shall prevail. The Terms of Service should be read together with our Privacy Policy
    Capitalized terms used but not defined in these Terms of Service shall have the meanings set out in the Statement of Work.
    References to ‘we’, ‘us’ and ‘our’ are to fulfilquick and references to ‘you’ and ‘your’ are to the Client.
    
    2. Our Services
    fulfilquick shall provide the services to the Client as described in the Statement of Work (the “Services”) in accordance with these Terms of Service. fulfilquick will perform the Services with reasonable skill and care.
    We may outsource certain functions and work in relation to the Services to third party carriers, couriers, customs brokers, agents and others to which the Client’s goods and packaging materials (the “Client Goods”) are entrusted for transportation, packaging, handling, delivery, storage or otherwise (“Third Parties”) either locally or abroad. Where this occurs, we will take all reasonable steps to ensure that those Third Parties recognise and comply with their obligations of confidentiality. You consent to such outsourcing arrangements including the transfer of any personal data to such Third Parties. fulfilquick shall not be liable or responsible for any negligence, malpractice, fault, errors or omissions in the performance of the Services by any Third Parties.
    
    3. Client Obligations
    The Client shall:
    (a) Cooperate with fulfilquick in all matters relating to the Services and provide such materials and/or information as may be required by fulfilquick for the purposes of carrying out the Services in a timely manner and ensure that such materials or information are complete and accurate;
    (b) Respond promptly to fulfilquick’s requests to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for fulfilquick to carry out the Services in accordance with the requirements of these Terms of Service; and
    (c) Obtain and maintain all necessary licenses and consents and comply with all applicable laws in relation to fulfilquick’s services before the date on which the Services are to commence.
    
    4. Rate Cards and Cost Simulation
    (a) nextsmartship shall provide the client with a rate card (“rate card”) and/or an initial cost simulation based on the information provided by the client during the engagement process (the “cost simulation”). rate cards or cost simulations provided by fulfilquick to the client are for informational purposes only and are subject to change without notice. the rate cards and/or cost simulation shall not be binding upon fulfilquick.
    
    (b) typically, known surcharges such as fuel surcharge and delivery area surcharges will be included in the shipping price at the time of shipment. the amount set out in the final billing invoice may differ from the cost simulation as the final chargeable amount may vary based upon a number of factors including, inter alia, incomplete or inaccurate product information, returns to sender, changes in couriers or shipping prices and additional services requested by the client. therefore, fulfilquick reserves the right to bill for, and the client shall be responsible for, additional fees including, without limitation, customs and brokerage fees, additional delivery attempts and other carrier adjustments that are billed to fulfilquick by third parties.
    
    (c) The Fulfillment integration is made available to you by dianxiaomi for the purposes of carrying out the Services, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights.
    
    6. Inbound Goods and Receiving Policy
    (a) fulfilquick may require the Client to send product samples to fulfilquick’s office address for inspection before confirmation of the Inbound Date.
    (b) The Client shall be responsible for arranging inbound shipment of the Client Goods to fulfilquick’s warehouse and for all related transportation and handling charges with relevant third parties, including duties, customs or charges related to the Client Goods.
    (c) The Client shall be responsible for ensuring that all Client Goods are properly packaged and correctly labelled in accordance with fulfilquick’s labeling requirements as set out herein or on fulfilquickp’s website before delivery to fulfilquick’s warehouse.
    (d) fulfilquick shall not be liable for any discrepancy in the quantity, quality or condition of the Client Goods that are received at fulfilquick’s warehouse. Receiving checks for incoming Client Goods will be based on a carton level, provided that each carton is clearly and properly labelled, unless there is a prior agreement between the Client and fulfilquick for a per piece inventory count. The Client shall be responsible for insuring all inbound shipment of Client Goods
    (e) fulfilquick may, in its sole discretion, refuse, return or dispose of any inbound shipment that does not comply with its receiving policy or is determined to be illegal, hazardous or otherwise, at the Client’s cost, and shall not be liable or responsible for any loss or damage of any nature to, or related to, such refused goods.
    
    7. Labelling and Orders Policy
    (a) The Client shall be responsible for providing such information as fulfilquick may require in accordance with the timeline set out in the Statement of Work. The Client shall ensure that all information provided is accurate and complete. Any inaccurate or incomplete information may result in delays to the Fulfillment Date and fulfilquick shall not be liable for any resulting loss or damage.
    (b) The Client shall be responsible for sending all order submissions to fulfilquick in accordance with fulfilquick’s requirements and that all information provided is complete and accurate to ensure that shipments are not delayed. fulfilquick shall not be responsible for any order submission errors or delays by the Client. Any amendments made by the Client after
    (i) an order has been approved and is pending fulfillment; or
    (ii) the applicable cut-off time
    may not be processed and fulfilquick shall not be responsible for any shipping delays or incorrect shipments as a result thereof. Any subsequent requests by the Client to amend shipping labels may result in delays and/or the Client incurring additional charges.
    
    (c) The Client shall be responsible for ensuring that all Client Goods (at both carton and unit level) have the proper and correct barcode label to ensure proper inventory management as well as proper pick and pack and fulfillment processes. fulfilquick shall not be held liable for the accurate record keeping or fulfillment of Client Goods that are not properly and correctly labelled. fulfilquick may label any Client Goods at an additional cost to the Client.
    
    (d) fulfilquick’s order edit cut off time is 8 a.m. Hong Kong Time from Monday to Friday (“Cut-Off Time). fulfilquick aims to process all orders that have been submitted and approved via the Fulfillment integration Order before the Cut-Off Time within 24 to 48 hours. However, order processing may be delayed during
    
    (i) peak season dates including the month of December and the week of Chinese New Year;
    
    (ii) public holidays in China; or
    
    (iii) a day throughout or for part of which a black rainstorm warning or Typhoon Signal Number 8 or above is issued by the China Observatory.
    
    8. Couriers and Shipping Policy
    (a) fulfilquick shall not be responsible or liable for delays or failed deliveries and any resulting loss or damage caused by Third Parties selected to render the Services. Delays may be caused by various factors beyond fulfilquick’s control, such as natural disasters, strikes or peak fulfillment periods during holiday seasons. Further, fulfilquick cannot guarantee delivery for international shipments as customs and customs agents can delay, refuse to process, assess brokerage, lose or impose unanticipated customs, tax or duties to international shipments at their discretion.
    
    (b) fulfilquick shall use its best judgement in selecting the appropriate packaging and gift packaging for all orders. If the Client has provided ship-ready Client Goods or custom packaging and fulfilquick determines the packaging to be unfit for shipping, fulfilquick may offer additional packaging for an additional fee or return the Client Goods to you at your cost.
    
    (c) fulfilquick shall provide tracking numbers to the Client, if applicable, and shall not be held responsible for any delayed or missing tracking updates, as this information is and can only be updated by Third Parties.
    
    (d) The Client may request a proof of delivery (“POD”) if there is no status update from any Third Parties for 14 Business Days or if the delivery status does not indicate whether the Client Goods have been delivered after normal postal transit time of 3 to 4 weeks from the fulfillment date. Upon the Client’s request, fulfilquick shall use all reasonable efforts to acquire a POD on behalf of the Client from Third Parties. fulfilquick cannot guarantee that Third Parties will provide a POD and shall not be responsible for any delays caused by Third Parties in providing a POD.
    
    (e) All claims in connection with damaged or lost Client Goods during delivery shall be brought solely against relevant Third Parties and/or its agents. In connection with any such claim, fulfilquick shall reasonably assist and cooperate with the Client, which may be liable for any charges or costs incurred by fulfilquick. As Third Parties require claims to be submitted within a specific time period, it is the Client’s responsibility to notify fulfilquick in advance of any claims it intends to bring.
    
    9. Duties, taxes or clearance related charges
    (a)The Client shall be responsible for all duties, taxes, or clearance related charges for all applicable inbound and outbound shipments of the Client Goods. If the Client chooses to send packages Delivery Duties Paid (DDP) for outbound shipments, the Client shall also be responsible for all administration fees charged by Third Parties for processing such duties, taxes or clearance related charges. Where the Client decides to ship Delivery Duties Unpaid (DDU), no administrative fees for processing duties, taxes or clearances related charges will be charged to the Client.
    
    (b) fulfilquick will not provide credit terms to the Client in respect of, inter alia, duties, taxes, and tariffs such as gross or general sales taxes (GST) and value added taxes (VAT) or any related charges. The Client must either prepay such amounts to fulfilquick prior to shipping, or place a security deposit on these amounts.
    
    10. Storage and Inventory Policy
    (a) The Client Goods are not insured by fulfilquick against any loss or damage, however caused. fulfilquick strongly recommends that the Client procure insurance for the Client Goods at its own cost.
    (b) fulfilquick does not anticipate inventory shrinkage for Client Goods held by fulfilquick. However, fulfilquick will have an annual 5% shrinkage allowance based on the stated cost value of the Client Goods held at fulfilquick’s warehouse as set out in the Fulfillment integration. In the event of inventory loss in excess of the annual inventory shrinkage allowance due to inventory count inaccuracies for which fulfilquick is held legally liable, fulfilquick’s liability shall be limited to the actual value of the Client Goods. In no event shall fulfilquick be liable for any lost sales revenue from the inventory loss due to inventory count inaccuracies.
    (c) Title to the Client Goods will remain with the Client. Notwithstanding anything herein to the contrary, nothing in this Agreement may be deemed to waive or otherwise limit any lien rights that fulfilquick may have under applicable law with respect to the Client Goods.
    (d) fulfilquick may move the Client Goods within a warehouse and between warehouses by giving 30 days’ notice. Any request by the Client to move the Client Goods to another warehouse will be at the Client’s own costs.
    (e) fulfilquick reserves the right to dispose or sell the Client Goods by giving 7 Business Days’ notice if the Client fails to collect any Client Goods stored in fulfilquick's warehouse within a reasonable period after the due date of the final invoice.
    
    11. Fees and Payment Terms
    (a) Clients must provide valid credit card details when registering on the Fulfillment integration.
    (b) The Client agrees to pay our fees as set out in our invoices in consideration of the Services provided by fulfilquick. Our invoices are to be paid in the currency stated therein.
    (c) fulfilquick shall bill the Client on weekly or daily basis as determined by fulfilquick from time to time.
    
    (e) fulfilquick’s service pricing is subject to change. A minimum of 30 days’ notice will be provided to the Client in writing before new prices are in effect. Fees charged by Third Parties are subject to change without notice and shall not under any circumstances be binding upon fulfilquick.
    (f) The Client shall pay all invoiced amounts due to fulfilquick within 7 Business Days from the date of fulfilquick’s invoice. fulfilquick will notify the Client of the accepted payment methods and regularly communicate any changes to such payment methods. The Client shall be responsible for any bank remittance service charges levied and fulfilquick will only credit the final amount received to the Client’s account.
    (g) In the event payments are not received by fulfilquick within 7 Business Days after becoming due, fulfilquick reserves the right to charge interest on any such unpaid amounts at a rate of 1% per month from the date such payment was due until the date paid and suspend performance for all services until payment has been made in full.
    (h) fulfilquick may at its sole discretion, request full payment as a condition for release of the Client Goods. fulfilquick reserves the right to charge the Client for any reasonable charges and services incurred on behalf of the Client, including, without limitation, customs, duties, taxes, remote area delivery type charges, unexpected storage charges, revised billings from Third Parties, and ad-hoc labor requests.
    (i) Documentation handling fees (“Documentation Fee”) will be charged for orders that are shipped on the Client’s own courier accounts instead of fulfilquick’s accounts. The Documentation Fee is a handling fee only and does not replace the work of advice of a professional customs and clearance brokers. Supporting documentation may be requested and this does not waive the Documentation Fee. fulfilquick may publish or change the Documentation Fee at any time without notice.
    
    12. Lien
    fulfilquick shall have a lien on the Client Goods in fulfilquick’s actual or constructive possession, custody or control in respect of all sums of whatever nature that are due and payable by the Client to fulfilquick, including, but not limited to, interest and legal costs and expenses. fulfilquick may refuse to surrender possession of the Client Goods until all sums due and payable to fulfilquick are paid in full. If such amounts remain unpaid for 30 days after fulfilquick’s demand for payment, fulfilquick may, at its absolute discretion, sell the Client Goods by way of public or private sale or any other method fulfilquick deems appropriate without further notice and apply the net proceeds to the sums owed to fulfilquick. Any surplus from such sale shall be transferred to the Client and the rights of fulfilquick are reserved for any shortfall subsequent to the disposal of the Client Goods. If fulfilquick after a reasonable effort is unable to sell the Client Goods fulfilquick may dispose of them in any lawful manner and shall incur no liability by reason of such disposition.
    
    13. Termination
    (a) Without affecting any other right or remedy provided under these Terms of Service, fulfilquick may at any time terminate the Agreement with immediate effect by giving written notice to the Client if the Client:
    (i) fails to pay any amount when due under this Agreement and such failure continues for 7 Business Days after receipt of written notice of nonpayment;
    (ii) has not otherwise performed or complied with any of the Terms of Service, in whole or in part;
    (iii) suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
    (iv) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.
    (b) Either fulfilquick or the Client may, without prejudice to its other rights or remedies, terminate this Agreement for any reason upon giving 30 days’ written notice to the other party (the “Termination Notice Period”). The Client may have full or limited access to the fulfilquick Fulfillment integration during the Termination Notice Period. fulfilquick shall continue to process and fulfill all orders which have been submitted by the Client via the fulfilquick Fulfillment integration or otherwise during the Termination Notice Period.
    
    (c) Upon termination of this Agreement for any reason, the Client shall immediately pay fulfilquick any outstanding unpaid invoices and interest due to fulfilquick. fulfilquick shall submit invoices for any Services that it has supplied, but for which no invoice has been submitted, and the Client shall pay these invoices immediately on receipt. fulfilquick shall promptly refund such portion of the sums prepaid by the Client as it relates to the period after expiry or termination on a pro rata basis.
    
    14. Intellectual Property
    (a) fulfilquick shall retain ownership of all its patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world (“Intellectual Property Rights”).
    (b) The Client shall retain ownership of all Intellectual Property Rights in the Client Goods and any other materials and data supplied by the Client to fulfilquick.
    (c) You agree that fulfilquick may use and refer to your company, trademarks, service marks, trade names, image, character, logos, domain names and other distinctive brand features or identification in fulfilquick’s marketing and advertising materials.
    
    15. Confidential Information
    (a) Neither fulfilquick nor the Client shall disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party except to:
    
    (i) its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Agreement. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this Clause 15; and
    
    (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
    
    (b) Neither party shall use any other party’s confidential information for any purpose other than to perform its obligations under the Agreement.
    
    16. Limitation of liability
    (a) The Client acknowledges and agrees that fulfilquick shall not be responsible or liable for any damage to or loss suffered by the Client whether due to non-delivery or mis-delivery or mis-direction of the Client Goods or for any delay or deviation in respect of the transportation or delivery or other handling of the Client Goods as a result of any act or omission (including, without limitation, any negligence or willful neglect or default) of any Third Parties whether or not selected by or retained by fulfilquick.
    
    (b) Without prejudice to the Agreement, fulfilquick shall not be responsible or liable for any damage to or loss suffered by the Client unless it is proved that such damage or loss was due to the wilful neglect or wilful default of fulfilquick or its agents, subcontractors and personnel.
    
    (c) Subject to Clause 16(b), fulfilquick’s total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement shall be limited to the actual value of the Client Goods or the amount paid or payable by the Client to fulfilquick for the Services (excluding fees to Third Parties), whichever is less.
    
    (d) The Client agrees that, in entering into this Agreement, either it did not rely on any representations (whether written or oral) of any kind or of any person other than those expressly set out in this Agreement or (if it did rely on any representations, whether written or oral, not expressly set out in this Agreement) that it shall have no remedy in respect of such representations and (in either case) fulfilquick shall not in any circumstances have any liability otherwise than in accordance with the express terms of this Agreement; and
    
    (e) Without prejudice to the generality of this Clause 16, fulfilquick shall not in any event, whether under Clause 16(b) or otherwise, be liable to the Client for any incidental, indirect, consequential loss or damage of any kind (including, without limitation, loss of market, profits, sales, agreements, contracts, anticipated savings, business or goodwill) whether in contract, tort (including negligence), for breach of statutory duty, or otherwise.
    
    17. Indemnity
    The Client agrees to indemnify and to hold harmless fulfilquick and its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, due to or arising out of your use of fulfilquick’s Services and/or your violation of any term or condition of the Agreement.
    
    18. Force Majeure
    (a) Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for one month, the party not affected may terminate this Agreement by giving 14 days’ notice to the affected party.
    
    (b) If termination occurs under Clause 18(a), all sums paid to fulfilquick by the Client under this Agreement shall be refunded to the Client, except that fulfilquick shall be entitled to payment on aquantum meruitbasis for all work done before termination, provided that fulfilquick takes all reasonable steps to mitigate the amount due.
    
    19. Severability
    Each clause and sub-clause of the Agreement shall be independently interpreted and enforceable. If any clause or sub-clause of the Agreement is declared void, illegal or otherwise unenforceable by a court of competent jurisdiction, the remainder shall survive unaffected.
    
    20. Counterparts
    This Agreement may be executed in any number of counterparts, each of which when executed and delivered shall constitute a duplicate original, but all the counterparts shall together constitute the one Agreement.
    
    21. Waiver
    Our failure to exercise or enforce any right or provision of this Agreement, including any failure to act with respect to a breach, will not constitute a waiver of such right or provision or our right to act with respect to subsequent or similar breaches.
    
    22. Amendments and Modifications
    (a) Any variation to the Services set out in the Statement of Work shall not be effective unless it is in writing and signed by the parties (or their authorised representatives).
    (b) fulfilquick may amend or replace these Terms of Service from time to time. In such circumstances we shall notify you of the changes and the new or amended Terms of Service will become part of the Agreement 14 days after.
    
    23. Notices
    Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms of Service and notices related to the Client’s account, will be in writing and given via email using the email address associated with your account. The date of receipt will be deemed the date on which such notice is transmitted.
    
    24. Disputes
    Should any dispute or claim arise out of or in connection with the Services or this Agreement, we and you will attempt to resolve the dispute or claim in good faith in the first instance by negotiation. If such negotiation is unsuccessful, we and you may agree to seek to resolve the dispute or claim by mediation. If it is not possible to resolve the dispute or claim by negotiation or mediation, then it may be dealt with by legal proceedings or arbitration as provided below. Subject to Clause 25 below, in relation to any legal action or proceedings (“Proceedings”) arising out of or in connection with the Services (whether contractual or non-contractual obligations), each of the parties irrevocably submits to the exclusive jurisdiction of the courts of Hong Kong and waives any objection to Proceedings in such courts on the grounds of venue or on the grounds that Proceedings have been brought in an inappropriate forum.
    
    25. Arbitration
    Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong and the number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.
    
    26. Governing Law
    Any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
    ×
    PRIVACY STATEMENT
    We take your privacy seriously and this privacy statement explains how app.wiio.io (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
    
    Collection and Use of Personal Data
    
    Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
    
    Promoting safety and security
    
    We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
    
    Here is a description of the types of personal data we may collect and how we may use it:
    
    What Personal Data We Collect
    
    ⅰ. Data you provide: 
    
    We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
    
    ⅱ. Data about use of our services and products:
    
    When you visit our website/application, we may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
    
    How We Use Your Personal Data
    
    Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
    
    ⅰ. Providing, improving, and developing our products and services:
    
    We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
    
    ⅱ. Communicating with you:
    
    Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
    
    NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
    
    Definition of “Cookies”
    
    Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”
    
    Use of Cookies
    
    We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
    
    Disclosure of Personal Data
    
    We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
    
    Data Disclosure or Storage, Transfer, and Processing
    
    ⅰ. Fulfilment of legal obligations:
    
    Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents —As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
    
    ⅱ. For the purpose of reasonable implementation or application of this article:
    
    We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
    
    ⅲ. Legal Compliance and Security or Protect Other Rights
    
    It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
    
    Your Rights
    
    We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
    
    Third-Party Websites and Services
    
    When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
    
    Data Security, Integrity, and Retention
    
    We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
    
    Changes to this Privacy Statement
    
    We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.